Question 1

What is the difference between UI and UX design?

Accepted Answer

UX is the structure - what the screens are, what order they come in, what a person is trying to accomplish and what gets in their way. UI is the surface - type, colour, spacing, components, states. Good UI on bad UX produces something attractive that nobody can use, which is the more expensive of the two failures.

Question 2

Can you design without building it?

Accepted Answer

Yes. Design-only engagements are common, ending in developer-ready files, tokens and specifications. We also stay available through implementation to answer questions, because handover documents rarely cover everything a developer will hit.

Question 3

Do we see designs before development starts?

Accepted Answer

Yes. You review wireframes first, then visual designs, and development begins only after written sign-off. Reviewing structure before aesthetics catches the expensive problems while they are still cheap to change.

Question 4

Will the design be accessible?

Accepted Answer

We design to WCAG contrast and focus standards by default, with keyboard navigation and screen-reader semantics handled in the build. In several markets accessibility has moved from best practice to a procurement requirement, and it is far cheaper designed in than retrofitted.

Question 5

Do you provide the design source files?

Accepted Answer

Yes. You receive the editable design files, the component library and a written specification, so any developer can implement or extend the work later. Design you cannot edit is not an asset you own.

Question 6

Are there any hidden charges?

Accepted Answer

No, and the quote is written to make that checkable. It names the number of page templates or screens, the integrations included, the revision rounds, the warranty period after launch and the annual cost after that. Anything outside it is quoted separately before it is built, not added to an invoice afterwards.

Question 7

Do you charge hourly or per project?

Accepted Answer

Fixed price per project where the scope can be defined, which is most of the time and which puts the estimating risk on us rather than you. Monthly retainers for dedicated developers or ongoing marketing, where the work genuinely keeps evolving.

Question 8

Will I have to pay again next year?

Accepted Answer

For hosting and domain renewal, yes, and we tell you the figure before you sign rather than after the first year ends. Maintenance is optional and priced separately. The website itself is yours; there is no recurring licence to us.

Question 9

How long does an ecommerce website take to build?

Accepted Answer

Six to twelve weeks for a standard store, depending on catalogue size, payment and shipping integrations, and whether it is single or multi-vendor. Product data preparation is usually the item that decides whether that is six weeks or twelve.

Question 10

How soon can you start?

Accepted Answer

Usually within one to two weeks, depending on current commitments. We would rather give an honest start date than book you immediately and then run the project slowly, which is the more common outcome when a supplier promises to begin the same day.

Question 11

Do you charge more for clients outside India?

Accepted Answer

Pricing is based on scope, not on where the client is. International engagements sometimes involve additional contracting work - a data processing agreement, Standard Contractual Clauses, specific security requirements - and where that adds effort we itemise it rather than folding it invisibly into the rate.

Question 12

Can we meet in person before starting?

Accepted Answer

Yes. You are welcome at our Rohini office, and for NCR projects we can travel to you. For clients elsewhere we run video calls with screen sharing, which for most of the project is more useful than a meeting room anyway.

Question 13

Do you provide Luxembourg services in Noida and Greater Noida?

Accepted Answer

Yes. Noida and Greater Noida are among our most active markets, including the sector-based business clusters around Sector 62, Sector 63 and Sector 18. Our office is in Rohini, so on-site meetings across NCR are straightforward to arrange.

Question 14

Will the website work on older browsers and slower connections?

Accepted Answer

We test on mid-range Android devices rather than only flagship phones, because that is what most Indian visitors actually use. Sites are built to degrade sensibly rather than break when a connection is poor or a browser is a few versions behind.

Question 15

Where will my website be hosted?

Accepted Answer

Wherever you prefer. We provide managed hosting with SSL, backups and monitoring, and the account is opened in your name so you keep control. If you already have hosting, or want a specific provider or region, we configure it there instead.

Question 16

Do you provide AMC or annual maintenance?

Accepted Answer

Yes, with defined response times. It covers monitoring, security and framework updates, backups, small content changes and a set allowance of development hours. Larger new features are quoted separately so the contract stays predictable for both sides.

Question 17

What if we stop working with you?

Accepted Answer

You keep everything - code, design files, hosting, domain, accounts and documentation, with a proper handover to whoever takes over. That is the point of registering accounts in your name at the start. No supplier should be able to hold a business's website hostage, including us.

Question 18

Should I hire a freelancer, an agency, or an in-house developer?

Accepted Answer

A freelancer for a single well-defined piece of work, and often excellent value. An agency when a project needs several disciplines at once or when continuity matters, because an agency does not become unreachable when one person changes jobs. In-house once the work is continuous enough to fill a role permanently.

Question 19

Shopify or WooCommerce for an Indian store?

Accepted Answer

Shopify when you want hosting, security and PCI compliance handled and can absorb the monthly fee. WooCommerce when you already run WordPress, want lower running costs, or need control Shopify does not permit. Catalogue size and margin usually decide it rather than preference.

Question 20

Can you build a custom API for our system?

Accepted Answer

Yes. We build REST and GraphQL APIs with documented endpoints, versioning so your consumers do not break when we change something, authentication and rate limiting appropriate to who is calling, and a webhook layer where other systems need to be told rather than asked. Documentation ships with the API, not after it.

Service Areas in Luxembourg

Luxembourg4 locations

We Serve Across Delhi NCR & All of Delhi NCR

Services in Delhi NCR

Delhi NCR

Across India

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