Rohini, New Delhi · serving Delhi NCR, India & overseas
Custom CRM Development Company
Gletus Technology builds custom CRM systems from Rohini, New Delhi, for businesses whose sales process does not fit an off-the-shelf product. A typical build covers lead capture from every channel, a pipeline matching your real stages, follow-up reminders, quotation and proposal generation, role-based access, and reporting that answers the questions management actually asks. We will say plainly when Zoho or HubSpot would serve you better and cheaper.
Most businesses do not need a custom CRM. Zoho, HubSpot and Freshsales are mature, cheap and immediately available, and if your sales process looks like everyone else's they will serve you well.
Custom becomes the better buy in three situations: when licence costs scale badly as headcount grows, when your team spends real time working around what the product will not do, or when your sales process is itself a competitive advantage you do not want flattened into someone else's workflow. We will tell you which case you are in before quoting.
What the work covers
Lead capture
From your website, landing pages, WhatsApp, phone, email and marketplaces into one place, deduplicated on arrival rather than later.
Pipeline built to your stages
Your actual sales stages with your actual rules, not a default pipeline your team has to mentally translate.
Follow-ups and reminders
Task assignment, reminders and escalation so leads stop going quiet because someone forgot.
Quotations and proposals
Generated from your catalogue and pricing rules, versioned, with approval workflow where discounting needs a sign-off.
Role-based access
Who sees which accounts, who can discount, who can export. Audit logging on the actions that matter.
Reporting
Conversion by stage, source and rep; forecast; ageing. Built around the questions your management asks, not a generic dashboard.
Integrations
Accounting (Tally, Zoho Books), email, WhatsApp Business API, telephony and your website.
Technologies we use
Chosen for the project rather than for our convenience — and we will explain the trade-off before committing to any of them.
PHP & LaravelNode.jsPython & DjangoMySQLPostgreSQLREST APIsWhatsApp Business APIReact
Who this is for
Sales teams that have outgrown spreadsheets but do not fit a product CRM
Businesses where per-user licence costs have become significant
Companies with a multi-stage or approval-heavy sales process
Distributors and manufacturers needing CRM tied to inventory and dispatch
In short: CRM Development at Gletus
Gletus Technology builds custom CRM systems from Rohini, New Delhi, for businesses whose sales process does not fit an off-the-shelf product. A typical build covers lead capture from every channel, a pipeline matching your real stages, follow-up reminders, quotation and proposal generation, role-based access, and reporting that answers the questions management actually asks. We will say plainly when Zoho or HubSpot would serve you better and cheaper.
ServiceCRM Development
ProviderGletus Technology Pvt Ltd
Based inRohini, New Delhi, India
ServesDelhi NCR, all India, USA, UK, Canada, Australia, UAE
HoursMon-Sat, 10:00-18:00 IST
Published by Gletus Technology Pvt Ltd, a software development company at
252, 2nd Floor, Blue Star Plaza, Sarja Market, Sector-7, Rohini, New Delhi 110085, India.
Contact +91 9131739457 or
info@gletus.com.
Last reviewed
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Frequently asked questions about CRM Development
Straight answers to what people ask us most. If your question is not here,
call +91 9131739457
or email info@gletus.com
— we answer plainly, without a sales call first.
Should we build a custom CRM or use Zoho or HubSpot?
Use a product CRM if your process is close to standard - it is cheaper and available today. Build custom when licence costs scale badly with headcount, when staff spend real time working around the product, or when your process is genuinely distinctive. We will give you a straight answer on which applies rather than defaulting to the bigger project.
How long does a custom CRM take to build?
A focused first version covering lead capture, pipeline and follow-ups typically runs eight to fourteen weeks. Systems with quotation engines, approval workflows and several integrations run four to six months. We ship in increments so your team is using the pipeline long before the reporting module is finished.
Can the CRM integrate with Tally, WhatsApp and our website?
Yes - those three are the most common requests. Website forms, WhatsApp Business API and Tally or Zoho Books all integrate. We verify API availability during discovery, because an integration that sounded routine occasionally turns out to have no public API.
Who owns the CRM once it is built?
You do - source code, database schema, documentation and deployment configuration, transferred at handover. There are no per-user licence fees to us, which is frequently the whole financial argument for building rather than buying.
Can you migrate our existing CRM data?
Yes. Migration from spreadsheets, Zoho, HubSpot or a legacy system is a normal part of the work, and we scope it explicitly because real-world CRM data is always messier than expected.
What is the difference between CRM and ERP?
A CRM manages the relationship with customers - leads, pipeline, follow-ups, quotes. An ERP manages the internals - inventory, purchasing, production, accounting, payroll. Many businesses need parts of both, and it is often cheaper to build the overlap once than to buy two systems and integrate them.
Can the system integrate with tools we already use?
Yes - accounting software such as Tally or Zoho, CRMs, payment gateways, logistics providers and messaging platforms are all common. We verify API availability during discovery, because an integration that sounded simple in a sales conversation occasionally turns out to have no public API at all.
Should we buy off-the-shelf software or build custom?
Buy when your process is genuinely standard and a product already fits - it will be cheaper and available immediately. Build when your process is the thing that makes you competitive, when licence costs scale badly with headcount, or when you keep paying people to work around the software's limitations. We will say plainly which case you are in.
Can you migrate our existing data?
Yes. Data migration from spreadsheets, legacy databases or another system is a normal part of the work. We scope it explicitly because real-world data is always messier than expected, and a migration discovered late is the classic cause of a delayed go-live.
Can the system grow with our business?
That is the main reason to build custom rather than buy. We design the data model and module boundaries for where you expect to be in about three years, so adding users, locations or modules is configuration work rather than a rewrite.
Do you charge hourly or per project?
Fixed price per project where the scope can be defined, which is most of the time and which puts the estimating risk on us rather than you. Monthly retainers for dedicated developers or ongoing marketing, where the work genuinely keeps evolving.
Do you offer a discount for startups or NGOs?
We would rather scope a smaller first phase honestly than discount a full build we then have to rush. That usually gets an early-stage business live sooner and for less than a discount would. Tell us the budget you actually have and we will tell you what fits inside it.
What is the cost of maintaining a website per year?
Hosting and domain renewal are the fixed part. Beyond that, an annual maintenance contract covering updates, backups, security patches and a small allowance of content changes is optional. Sites left entirely unmaintained tend to cost more eventually, usually through a security incident or an outdated plugin breaking something.
How long does it take to see SEO results?
Three to six months before organic search compounds meaningfully, and longer in competitive categories. Technical fixes can show sooner because they remove things actively holding the site back. Anyone promising rankings in thirty days is describing something they do not control.
What usually causes projects to run late?
Content and approvals, in that order, and it is rarely the development. Text, images and sign-off coming back slowly is the single most common cause of a delayed launch on any project anywhere. We plan for it - content can be developed alongside the build rather than blocking it.
Do you provide CRM Development services in Noida and Greater Noida?
Yes. Noida and Greater Noida are among our most active markets, including the sector-based business clusters around Sector 62, Sector 63 and Sector 18. Our office is in Rohini, so on-site meetings across NCR are straightforward to arrange.
Can we meet in person before starting?
Yes. You are welcome at our Rohini office, and for NCR projects we can travel to you. For clients elsewhere we run video calls with screen sharing, which for most of the project is more useful than a meeting room anyway.
Do you charge more for clients outside India?
Pricing is based on scope, not on where the client is. International engagements sometimes involve additional contracting work - a data processing agreement, Standard Contractual Clauses, specific security requirements - and where that adds effort we itemise it rather than folding it invisibly into the rate.
Will the website work on older browsers and slower connections?
We test on mid-range Android devices rather than only flagship phones, because that is what most Indian visitors actually use. Sites are built to degrade sensibly rather than break when a connection is poor or a browser is a few versions behind.
Can you integrate with our existing software?
Usually yes - accounting such as Tally or Zoho, CRMs, payment gateways, logistics providers, SMS and WhatsApp. We verify what each system genuinely exposes during discovery, because vendor documentation is often more optimistic than the actual API.
More questions answered on our FAQ page,
and in our guides —
including what projects cost, how to choose a development partner, and how to
get cited by AI search engines.
People also search for
CRM Development is something we deliver market by market, and each of these
has its own page covering that location specifically — local industries, how buyers there
evaluate suppliers, and what we typically build for them.
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