Question 1

Will I be able to update the website myself?

Accepted Answer

Yes. We hand over a content management system your team can genuinely operate, plus a short training session and written documentation. If your team cannot make a routine text or image change without calling a developer, the build has not done its job.

Question 2

Do you provide website hosting?

Accepted Answer

Yes, managed hosting with SSL, backups, uptime monitoring and support. The account is opened in your name wherever possible so you keep control and can see exactly what infrastructure costs. You are free to host elsewhere; we will configure it either way.

Question 3

Is a more expensive website better?

Accepted Answer

Only if the extra money buys something you need. Custom design, more unique templates, deeper backend work and proper testing all genuinely cost more and are genuinely worth it for some businesses. Paying more for the same brochure site is not. We will tell you which parts of a bigger quote are actually earning their keep.

Question 4

Do you charge hourly or per project?

Accepted Answer

Fixed price per project where the scope can be defined, which is most of the time and which puts the estimating risk on us rather than you. Monthly retainers for dedicated developers or ongoing marketing, where the work genuinely keeps evolving.

Question 5

What is the cost of maintaining a website per year?

Accepted Answer

Hosting and domain renewal are the fixed part. Beyond that, an annual maintenance contract covering updates, backups, security patches and a small allowance of content changes is optional. Sites left entirely unmaintained tend to cost more eventually, usually through a security incident or an outdated plugin breaking something.

Question 6

How soon can you start?

Accepted Answer

Usually within one to two weeks, depending on current commitments. We would rather give an honest start date than book you immediately and then run the project slowly, which is the more common outcome when a supplier promises to begin the same day.

Question 7

What usually causes projects to run late?

Accepted Answer

Content and approvals, in that order, and it is rarely the development. Text, images and sign-off coming back slowly is the single most common cause of a delayed launch on any project anywhere. We plan for it - content can be developed alongside the build rather than blocking it.

Question 8

Is there a Kuwait company near me in Rohini?

Accepted Answer

Yes. Gletus Technology is based at 252, 2nd Floor, Blue Star Plaza, Sarja Market, Sector-7, Rohini, New Delhi 110085 - it is our own neighbourhood, and Rohini clients can visit the office directly. Call +91 9131739457 to arrange a time.

Question 9

Do you provide Kuwait services in Gurugram?

Accepted Answer

Yes, including Cyber City, Golf Course Road, Udyog Vihar, Sohna Road and the sector markets. Gurugram buyers tend to be more procurement-driven than the rest of NCR, so we lead with written scope, timelines and documented ownership.

Question 10

Do you charge more for clients outside India?

Accepted Answer

Pricing is based on scope, not on where the client is. International engagements sometimes involve additional contracting work - a data processing agreement, Standard Contractual Clauses, specific security requirements - and where that adds effort we itemise it rather than folding it invisibly into the rate.

Question 11

Will the website work on older browsers and slower connections?

Accepted Answer

We test on mid-range Android devices rather than only flagship phones, because that is what most Indian visitors actually use. Sites are built to degrade sensibly rather than break when a connection is poor or a browser is a few versions behind.

Question 12

Where will my website be hosted?

Accepted Answer

Wherever you prefer. We provide managed hosting with SSL, backups and monitoring, and the account is opened in your name so you keep control. If you already have hosting, or want a specific provider or region, we configure it there instead.

Question 13

What if we stop working with you?

Accepted Answer

You keep everything - code, design files, hosting, domain, accounts and documentation, with a proper handover to whoever takes over. That is the point of registering accounts in your name at the start. No supplier should be able to hold a business's website hostage, including us.

Question 14

Do you fix bugs for free after launch?

Accepted Answer

Within the warranty period, yes - anything that does not work as specified is our problem to fix. New requirements that emerge after launch are new work, and we will say plainly which category something falls into rather than arguing about it later.

Question 15

Shopify or WooCommerce for an Indian store?

Accepted Answer

Shopify when you want hosting, security and PCI compliance handled and can absorb the monthly fee. WooCommerce when you already run WordPress, want lower running costs, or need control Shopify does not permit. Catalogue size and margin usually decide it rather than preference.

Question 16

Should we redesign or rebuild our website?

Accepted Answer

Redesign when the foundation is sound and the problem is how it looks or converts. Rebuild when the platform is unmaintainable, the performance ceiling is too low, or the structure blocks what you need next. We audit first, because the honest answer is a redesign more often than agencies tend to admit.

Question 17

Can you build a custom API for our system?

Accepted Answer

Yes. We build REST and GraphQL APIs with documented endpoints, versioning so your consumers do not break when we change something, authentication and rate limiting appropriate to who is calling, and a webhook layer where other systems need to be told rather than asked. Documentation ships with the API, not after it.

Question 18

Who owns the accounts for our integrations?

Accepted Answer

You do. We register gateway, analytics and cloud accounts in your name with your billing details, and we are added as a user. If you stop working with us, nothing needs re-registering and no service goes dark during the handover. Agencies that hold these accounts themselves are creating leverage, not convenience.

Question 19

Will our website be GDPR compliant?

Accepted Answer

We build to GDPR requirements where you serve customers in the UK or EU: a consent mechanism that records what was agreed and when, cookies that do not fire before consent, a stated retention period for each category of data, a working route for access and deletion requests, and a privacy notice describing what actually happens. We build and document it - a compliance opinion still has to come from a qualified adviser.

Question 20

What security measures are included as standard?

Accepted Answer

HTTPS everywhere with a valid certificate, security headers including a Content-Security-Policy, hashed passwords, rate limiting on login and form endpoints, input validation on everything, dependency updates, and access logs. Admin areas get role-based permissions rather than one shared password. None of that is an upgrade - it is what shipping a site responsibly means.

Service Areas in Kuwait

Kuwait15 locations

We Serve Across Delhi NCR & All of Delhi NCR

Services in Delhi NCR

Delhi NCR

Across India

International

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